How do I file a moving claim with Zooz Moving?

To file a moving claim, document the issue with photos, contact our claims department at 520-447-0900, and email info@zoozmoving.com with a detailed description. Our team will review and resolve your claim efficiently.

What moving coverage options does Zooz Moving offer?

Zooz Moving offers Basic Liability Coverage, Full-Value Protection, and options for third-party moving insurance. Each provides different levels of protection based on your needs.

What is Basic Liability Coverage?

Basic Liability Coverage, also known as Released Value Protection, is included with every move at no extra cost. It compensates at $0.60 per pound per item.

How long does it take to process a moving claim?

Claims are processed within 7-10 business days. We may request additional information to ensure a fair resolution.

Can I purchase additional moving insurance?

Yes, additional moving insurance can be purchased through third-party providers. This is recommended for high-value items like electronics, antiques, and artwork.

File a Claim

We’re sorry something was damaged. Let’s make it right.

Our standard moving insurance provides $0.60/pound for damages caused by Zooz Moving. If you purchased Full Value Moving Insurance through our partners or another third-party provider, you must file a claim through that provider. If you would like to file a claim using our standard moving insurance, please proceed with the claim form below.

Name

Phone

Address

City

State

ZIP Code

Date of Move (Pick up date)

Date of Move (Delivery date)

Did you purchases additional moving insurance?

Yes No

Please describe the damages you are filing a claim for

Please upload a picture(s) of the damaged item BEFORE damage occurred.

Please upload a picture(s) of the damaged item AFTER damage occurred.

How many pounds does the damaged item weigh?

Please upload proof of item weight

Please upload proof of purchase